Createomoto Chargebacks / Credit Card Disputes

At Createomoto, we strive to provide a seamless and secure payment experience for our users. However, we understand that there may be instances where you may need to dispute a charge or initiate a chargeback for various reasons. This page outlines our policy and procedures regarding chargebacks and credit card disputes.

What is a Chargeback?

A chargeback occurs when a cardholder disputes a transaction and requests a reversal of funds from their bank or credit card issuer. Chargebacks can be initiated for various reasons, including unauthorized transactions, billing errors, or disputes over the quality of goods or services received.

Initiating a Chargeback / Credit Card Dispute:

If you believe there is an error or unauthorized transaction on your credit card statement related to Createomoto, you have the right to dispute the charge with your card issuer. To initiate a chargeback or credit card dispute:

1. Contact Your Card Issuer: Reach out to your bank or credit card issuer as soon as possible to inform them of the disputed transaction.

2. Provide Information: Be prepared to provide details about the transaction in question, including the date, amount, and any relevant information that supports your dispute.

3. Submit Documentation: Your card issuer may request additional documentation to support your dispute, such as receipts, emails, or screenshots of relevant communications with Createomoto.

4. Follow Instructions: Follow any instructions provided by your card issuer regarding the dispute process, including deadlines for submitting documentation and providing updates on the status of your dispute.

Impact of Chargebacks:

While chargebacks provide consumers with a means to dispute unauthorized or fraudulent transactions, they can also have financial and operational implications for businesses like Createomoto. Chargebacks may result in:

• Loss of revenue and transaction fees.
• Operational costs associated with managing and responding to chargebacks.
• Impact on merchant reputation and eligibility for payment processing services.

Our Commitment to Resolution:

At Createomoto, we take chargebacks and credit card disputes seriously and are committed to working with cardholders and their issuers to resolve disputes promptly and fairly. If you have initiated a chargeback or credit card dispute related to a transaction on Createomoto, our customer support team is available to assist you and provide any necessary information or documentation to help resolve the issue.

Contact Us:

If you have any questions or concerns about chargebacks or credit card disputes, please don't hesitate to contact our customer support team at support@createomoto.com. We're here to help ensure a positive and satisfactory resolution to any payment-related issues you may encounter.

Thank you for your understanding and cooperation in this matter.